Return Policy

Last Updated: March 1, 2025

Thank you for choosing "Keana Shatteen" and Aligned Liberation, LLC for your virtual consultations, professional services, and merchandise. We strive to provide excellent service and high-quality products. Please read our return policy below for guidance on refunds, cancellations, and exchanges related to our services and products.

1. Consultations and Professional Services

Due to the personalized nature of our services, including 1-on-1 virtual consultations, relationship advice, public speaking coaching, human resource services, and employee counseling, we generally do not offer refunds for these services once they have been scheduled or completed.

However, if you need to cancel or reschedule a consultation, please refer to our Cancellation Policy:

Cancellations: If you need to cancel a consultation, event, or service, we require at least 24 hours' notice. Cancellations made with less than 24 hours’ notice will incur a cancellation fee, which is 50% of the total service fee.
Rescheduling: You can reschedule your consultation or event with at least 24 hours' notice. Rescheduling is subject to availability and may incur additional fees if the new time requires a special arrangement.

2. Events and Workshops

Event Cancellations: If you are unable to attend an event or workshop, we require at least 48 hours’ notice for a full refund. Cancellations made within 48 hours will not be eligible for a refund.
Event Rescheduling: If an event is rescheduled by us, you will have the option to attend the new date or request a full refund.

3. Merchandise Returns

We want you to be completely satisfied with your purchase. If you’re not, we offer returns and exchanges for merchandise, subject to the following conditions:

Eligibility: Returns are accepted within 30 days of purchase, provided the item is unused, in its original packaging, and in resalable condition.
Non-returnable Items: The following items are non-returnable:
- Personalized or custom-made items
- Opened or worn merchandise (such as clothing, accessories, etc.) unless defective
- Digital products or downloadable items
Return Process:
1. To initiate a return, please contact us at with your order number and reason for the return.
2. We will provide you with a return authorization and instructions on how to send the item back.
3. Return shipping costs are the responsibility of the customer, unless the product is defective or we made an error in fulfilling your order.
Refunds: Once we receive the returned merchandise, we will inspect it and process the refund to the original payment method. Refunds typically take 7-10 business days to process after receiving the item.
Exchanges: If you would like to exchange an item for a different size, color, or product, please follow the return process and place a new order for the item you wish to receive.

4. Defective or Damaged Products

If you receive a product that is defective, damaged, or incorrect, please contact us immediately with your order number and photos of the issue. We will arrange for a free return or exchange for the same item, or a full refund if the item is no longer available.

5. Refunds for Services

No Refunds for Completed Services: We do not offer refunds for completed services such as consultations, public speaking sessions, or other professional services once the session has been held or advice has been provided.
Refunds for Cancellations: If we cancel or fail to provide a scheduled service (due to unforeseen circumstances), we will offer a full refund or the option to reschedule.

6. Late or Missing Refunds

If you’ve been issued a refund but haven’t received it within the expected time frame, please check your bank account or payment provider first. If the refund hasn’t been posted after 7-10 business days, please contact us and we will assist you.

7. Changes to This Return Policy

We reserve the right to update or change this Return Policy at any time. Any updates will be posted on this page with an updated date. By continuing to use our website or services after changes are made, you agree to be bound by the updated policy.